What the owner asks for
- SLA performance: response and completion against the contract, per site and per portfolio.
- Planned versus reactive: the balance that tells you whether the programme is working.
- Open work and ageing: what is outstanding, how long it has been outstanding and why.
- Compliance status: which scheduled visits have happened, with the completed forms behind them.
Every figure drills through to the work orders it came from, so a challenged number is settled by opening it rather than by re-exporting it.
Job packs a client can be sent
A completed job produces a document containing the form, the photographs, the parts used, the permits held, the times and the signatures. That pack is what settles a warranty claim or an availability dispute, and it exists without anyone assembling it.
Training and competency
Certifications and competencies are tracked against the people who hold them, so it is possible to answer whether the technician who did the job was qualified to do it, at the time they did it. Expiring qualifications surface before they lapse rather than during an audit.
Common questions
Can asset owners see reports directly?
Yes. Owners get their own portal with portfolio dashboards rather than a monthly PDF, whoever delivers the O&M.
Can we export the data?
Yes. Reports export to Excel, and job packs to PDF.
Related
See it running on your own asset types
Thirty minutes, no slides. We set up your site structure and show you the product doing the job you actually need it to do. Most teams are live within weeks.
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